Frequently Asked Questions
Everything you need to know about your Eminem Official Store order.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 2-4 weeks. Please note that limited edition drops and pre-order items may have specific shipping timelines listed on the product page.
Can I return or exchange my merchandise?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that exclusive limited-edition items and vinyl records are final sale unless they arrive damaged.
How do I know what size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard US sizing. If you are between sizes, we recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Will I have to pay international customs fees?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.